On 15 January 2025, MultiModX hosted a workshop at the Marylebone Campus of the University of Westminster. The event focused on passenger experience and multimodality within the SESAR Performance Framework. It provided an opportunity for experts, stakeholders, and thought leaders to discuss and refine tools and performance indicators (PIs) aimed at developing a passenger-centred view for aviation and multimodal mobility across Europe.
At the core of the initiative lies the MultiModX project, dedicated to developing solutions for the coordinated planning and management of transport networks, along with their performance assessment. The project tackles both strategic planning and real-time operational aspects, emphasising the optimisation of infrastructure, enhancement of the passenger experience, and balancing of demand and supply across various transport modes.
Workshop highlights:
1. Refining performance indicators
The workshop explored existing and new PIs for the Passenger Experience Key Performance Area (KPA). Participants discussed how well these indicators aligned with SESAR’s goals and the evolving needs of European mobility, considering criteria such as transparency, data availability, and their relevance to multimodal transport scenarios.
2. Strategic and tactical network modelling
Attendees gained insights into both strategic and tactical approaches to network modelling, focusing on infrastructure and real-time operational adjustments.
Key topics included:
- Long-term planning for multimodal integration
- Tactical modelling to address disruptions, delays, and missed connections
3. Breakout sessions
Working in smaller groups gave the participants a chance to explore specific PI categories in greater detail, evaluating existing indicators and proposing new ones. The discussions focused on perspectives from airports and airlines, the SESAR capability model from a passenger viewpoint, and the broader multimodal context. The proposed indicators were then discussed in terms of their relevance to passengers, air traffic management (ATM), and feasibility of implementation (considering data needs and availability, potential challenges and future evolution). Outcomes from these sessions were shared with the general group for further development.
4. Collaborative approach and digital platform development
The workshop also emphasised the importance of collaboratively developing a digital catalogue of passenger experience and multimodal KPIs/PIs, encouraging participant partnerships. The University of Westminster then showcased an open-access platform which is under development designed for continuous contributions and updates. This collaborative space, to be hosted on Confluence or a similar wiki platform, will serve as a reference for PIs related to passenger experience, mobility, and environmental considerations, and will be further developed by the SESAR Passenger Experience and Multimodal Flagship.
The MultiModX team facilitated the discussions, ensuring that the development of performance indicators remained focused on practical applications and aligned with SESAR’s objectives. The platform will also serve as a key tool for future SESAR projects, supporting the ongoing refinement of performance metrics across Europe.
Shaping the future of multimodal mobility
Through collaboration with projects, such as PEARL, AMPLE3, SIGN-AIR, MAIA, Travel Wise, and other relevant experts and stakeholders, the workshop contributed to advancing multimodal transport systems and improving the passenger experience. The goal is to develop a unified set of PIs that will drive improvements in Europe’s transport networks, align with SESAR’s strategic objectives, and enhance mobility for passengers.
The MultiModX project is available on social media; follow us on Twitter @MultiModX_eu and LinkedIn. Keep an eye out for our website: MultiModX project - Improving railway security through awareness and training, and more information is available on the SESAR website.
