Passenger Railway Stations

Strategic Objectives

  1. Enhance high-level station managers’ skills through networking and exchange of best practice, taking into account the new global requirements of the railway business
  2. Improve station functionality as an important and strategic element of the “railway product” for station users: digitalisation, information, accessibility
  3. Improve the relationship between the railways and the city: architecture, integrating station activities into the city, intermobility, security, sustainability
  4. Governance (who decides what) and financing models (who pays for what) for stations
  5. Promote universal standards to make international travellers’ journeys easier
  6. Continue promoting the concept of smart stations across the world
  7. Reduce negative external impacts of stations and railway activities
  8. Reinforce the railway station as a peaceful living space (cultural, social and business aspects)

Station Managers Global Group (SMGG)

Chairman: Carlos VENTURA, ADIF (Spanish state-owned railway infrastructure manager)

The Station Managers Global Group (SMGG) aims to facilitate exchange of best practice between actors and experts all around the world, organise events, launch studies and standardise interoperability subjects. It is an incubator for new projects relating to stations. Through the UIC Station Managers Global Group (SMGG), UIC and its members are working to broaden the scope of railway station activities in order to offer greater added value for customers, cities and citizens.

The SMGG has been active since 2015. One of the working group’s key activities is the organisation of the UIC nextstation conference.

Cognisant of potential synergies and interaction with other areas, the SMGG also works in close cooperation with UIC’s Fundamental Values department in order to incorporate sustainable development considerations into its work. It also collaborates with the PASSAGE group in charge of accessibility projects for people with reduced mobility.

Ongoing SMGG projects

Project: Long-Term Development of Railway Stations (LTDRS)
Timeframe: 2018-2021

The LTDRS comprises four different work packages:

  • WP1 - Benchmark on quality assessment (2018-2019)
  • WP2 - Smart solutions for railway stations (2019-2020)
  • WP3 - Transit-oriented development (2020-2021)
  • WP4 - Station of the future (2021)

UIC contact

Clément Gautier:

UIC leaflets & IRS – International Railway Solutions

Leaflet 140 - Accessibility to stations in Europe

The purpose of the leaflet is to define a uniform framework governing the design of European stations to ensure consistency in the measures taken to facilitate access for the mobility-impaired. Participating establishments will form a stations network facilitating the mobility of people in Europe and making train travel more attractive. These stations may be referred to as “accessible stations”, provided that they meet the accessibility criteria laid down in the leaflet.

Account should also be taken of those people for whom travel is difficult owing to their circumstances, such as individuals accompanied by young children or loaded down with shopping bags, parcels or luggage.

The leaflet addresses aspects affecting accessibility and the standards governing achievement thereof. It also defines the “accessible stations” concept.
The body of the leaflet comprises a compilation of sketches and diagrams setting out the standards to be met by equipment and facilities. These form the cornerstone of an accessible station and serve as a benchmark. The technical standards given in the leaflet are recommendations to complement rather than supersede national standards.

The application of fundamental standards should take on board the special requirements affecting railway operations to guarantee safety and order. It should also take on board the objectives pursued by carriers and passenger terminal managers as customer-driven service companies. It is important to draw the attention of carriers and passenger terminal managers to customer requirements in terms of cleanliness and safety.

Leaflet 145 – Recommendations for the organisation of assistance services for persons with reduced mobility

This leaflet has been prepared by the Passenger Services Group – PASSAGE – responsible for topics and projects relating to persons with reduced mobility. It relates closely to Leaflet 140 drafted by the SMGG. It describes the process of delivering assistance to persons with reduced mobility where autonomous, barrier-free access to train services is not available. It offers recommendations for assistance delivery and communication flows between the stakeholders involved. The leaflet describes best practice and the steps being taken by those involved in the PASSAGE project to fulfil their obligations in respect of European passenger rights legislation.

Leaflet 180 – Classification of rail passenger stations

UIC Leaflet 180 provides a methodology for classification of railway stations according to criteria developed by the UIC working group on stations: the Station Manager Global Group (SMGG).

IRS 10181 – User information in railway stations

Passengers should have access to useful information and details of their routes in stations. These elements constitute the information chain, which includes every means of communication in the station: wayfinding, timetable screens, sound broadcasting system, information kiosk, maps, internet, mobile phone, etc.

This leaflet is about wayfinding – what it is for, how it is installed and implemented, and all the elements it comprises. A structural component of the information and orientation chain, wayfinding is a core service offered to passengers. It reflects a station or network’s image and identity. This is why wayfinding should always be consistent and rigorous in its application.

The leaflet describes the principles of wayfinding systems and provides instructions on how to operationalise such systems in order to inform and direct passengers. These instructions should be applied in and around stations. They should also be applied where existing wayfinding systems need to be modified: changes to wayfinding layout, stations under construction, etc.

National rules and standards should be observed.

The leaflet does not concern the areas of responsibility covered by the Highway Code. For guidelines covering safety equipment, such as emergency exits, etc., the applicable legal regulations and norms should be observed.


Station security for station business: handbook on effective solutions
October 2017

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All rail journeys begin and end at railway stations. Hence, stations are key points of passenger concentration and gathering places. This fact makes stations both attractive in terms of commercial development and vulnerable from a security point of view. However, station security is not only about dealing with terrorism; station security managers must deal with vandalism, fraud, pickpocketing and many other issues. Within this context, station managers must nevertheless do their best to organise passenger flows, increase commercial efficiency and to safeguard the role of the station as a place of culture and social activity.
Railway station and auxiliary charges in Europe
July 2013

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The aim of this report is to provide an overview of station charges and available auxiliary services that form part of the minimum access package, as well as additional services. An overview of both qualitative and quantitative aspects is provided.
Resource use benchmarking and performance enhancement in selected Asian railway stations with comparative analysis of resource use (Phase 1)
November 2013

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Railways are a key mode of transport for both passenger and freight throughout the world. The scale of the rail network results in significant resource consumption (energy and water) and generation of waste as a necessary consequence of running and operating such a huge system. Resource consumption can be attributed to two major areas – traction and non-traction. Traction energy use results from running trains, while non-traction energy used relates to operating facilities for running trains and passenger interchange, such as railway stations. There is huge potential for promoting resource use efficiency in non-traction areas of railway stations. This study focusses on mapping resource consumption in selected Asian railway stations with a comparative analysis of resource use, thereby arriving at attainable benchmarks for resource consumption and waste generation for railway stations.
Resource use benchmarking and performance enhancement in selected Asian railway stations with comparative analysis of resource use (Phase 2)
October 2017

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The research described in this document represents the second phase of the previous study conducted by the TER Institute on resource use at selected Asian stations, and offers an analysis of the results at selected Russian stations and terminals. As well as offering detailed examples of the use of technology at stations in Anapa and Samara, the study attempts to summarise and categorise a number of approaches to resource use and energy saving.

The research also offers conclusions on the close interconnection between resource use and the newly implemented concept of the “smart station”, underlining the links between the digitalisation process, environmental issues and enhancement of resource use efficiency in rail station and terminal operation. In particular, the study underlines the importance of system solutions for resource savings for various rail operations (client-focussed operation of stations and the transportation process, necessity to develop complex plans for resource management in stations, etc.). The report also offers information on tools for conducting resource-focussed surveys in railway stations.

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Monday 18 May 2015